1. Overview
At Webgroww (“we,” “us,” “our”), customer satisfaction is our priority. This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions under which you may cancel an order or request a refund. Please read this Policy carefully before making a purchase on our website webgroww.in.
2. Cancellation Policy
2.1 Order Cancellation
- Before Shipment: You may cancel your order at any time before it is shipped. To cancel your order, please contact our customer support team at webgroww4@gmail.com with your order details. If the cancellation request is received and approved before shipment, a full refund will be issued.
- After Shipment: If the product has already been shipped, the order cannot be canceled. However, you may still be eligible for a return and refund in accordance with our Return Policy.
3. Refund Policy
3.1 Eligibility for Refunds
Refunds are available under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the product. We may require evidence of the damage or defect, such as photographs, before processing a refund or replacement.
- Non-Delivery of Products/Services: If you do not receive the product or service you purchased within the specified delivery period, you may request a refund.
3.2 Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Digital products or services that have been accessed or downloaded
- Sale or clearance items
- Products that have been used or are not in their original condition
3.3 Refund Process
- How to Request a Refund: To request a refund, please contact our customer support team at [Contact Information] within [X days] of receiving the product or service. Please include your order number and a description of the issue.
- Processing Time: Refunds will be processed within 7 days of receiving your refund request. Refunds will be credited to the original payment method used during the purchase.
- Shipping Costs: Original shipping charges are non-refundable. If applicable, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item).
4. Exceptions
4.1 Custom Orders
Custom or personalized orders cannot be canceled or refunded once production has begun, unless the product is defective or damaged upon arrival.
4.2 Service Cancellations
For services that are provided on a subscription or recurring basis, cancellations will take effect at the end of the current billing cycle. No partial refunds will be issued for services already rendered.
5. Contact Us
If you have any questions about this Cancellation and Refund Policy, please contact us at:
- Email: webgroww4@gmail.com
- Phone: +91-8077462851
- Mailing Address: info@webgroww.in